Last updated: 28 May 2026 · Effective: 28 May 2026
Important: These Terms of Service (“Terms”) constitute a legally binding agreement between you and WaitlessFlow Inc. By accessing or using the Service, you confirm that you are at least 18 years old, have the authority to bind your organisation, and agree to these Terms in full.
1. Acceptance of Terms
By creating an account, accessing, or using the WaitlessFlow platform (the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these Terms, do not use the Service.
These Terms apply to all visitors, registered users, and business customers of WaitlessFlow Inc. (“WaitlessFlow”, “we”, “us”, or “our”), a company in Dubai,UAE with Head Office in Jebel Ali, Dubai, UAE.
2. Description of Service
WaitlessFlow provides a cloud-based virtual queue management platform that allows businesses (“Customers”) to manage customer queues digitally. The Service includes:
- Virtual queue creation and management via web dashboard
- Customer-facing QR code queue joining and status pages
- SMS, WhatsApp, push, and email notifications to end-users
- Analytics, reporting, and performance dashboards
- Appointment scheduling and walk-in queue blending
- REST API and webhooks (Growth and above)
- Multi-branch management and staff performance tools
The specific features available to you depend on your subscription plan. We reserve the right to modify, enhance, or discontinue any feature with reasonable notice.
3. Account Registration
To use WaitlessFlow, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain the security of your account credentials
- Notify us immediately at security@waitlessflow.com of any unauthorised access
- Accept responsibility for all activities that occur under your account
- Not share your account credentials with unauthorised persons
You may add staff accounts up to the limit of your subscription plan. Each staff member must agree to these Terms before using the Service.
We reserve the right to refuse registration or terminate accounts at our discretion, particularly where we reasonably believe you intend to use the Service in violation of these Terms.
4. Free Plan
WaitlessFlow offers a free tier (“Free Plan”) with the following limitations:
- Maximum 50 queue tokens per day
- 1 branch location
- 1 staff account
- Basic analytics with 7-day history
- WaitlessFlow branding displayed on customer-facing pages
The Free Plan is provided free of charge and is intended for genuine business use. We reserve the right to suspend or terminate Free Plan accounts that are used for testing, abuse, or systematic data harvesting, or that have been inactive for more than 12 months.
Free Plan users may upgrade to a paid plan at any time. We may modify or discontinue the Free Plan with 90 days’ notice to registered Free Plan users.
5. Acceptable Use Policy
You agree not to use the Service to:
- Violate any applicable local, national, or international law or regulation
- Transmit unsolicited commercial communications (spam) to end-users
- Collect, store, or process sensitive personal data (health, financial, or government ID data) without the appropriate Data Processing Agreement and security measures
- Impersonate any person or entity or misrepresent your affiliation
- Introduce malware, viruses, or any harmful code into the Service
- Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure
- Use the Service to conduct or facilitate any fraudulent, deceptive, or illegal activity
- Reverse engineer, decompile, or disassemble any part of the Service
- Exceed the usage limits of your subscription plan through automated means or system manipulation
- Use the Service in any manner that could overload, damage, or impair our servers or networks
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.
6. Intellectual Property
6.1 Our IP
The WaitlessFlow platform, including its software, code, design, trademarks, logos, and all content created by WaitlessFlow, is owned by or licensed to WaitlessFlow Inc. and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service other than a limited right to use it in accordance with these Terms.
6.2 Your Data
You retain full ownership of all data you upload to or generate through the Service (“Customer Data”). You grant WaitlessFlow a limited, non-exclusive, royalty-free licence to process Customer Data solely for the purpose of providing and improving the Service. We do not use Customer Data for advertising or sell it to third parties.
6.3 Feedback
If you provide us with feedback, suggestions, or ideas about the Service, you grant WaitlessFlow a perpetual, irrevocable, royalty-free licence to use that feedback without any obligation to you.
7. Third-Party Services
The Service integrates with or relies on third-party services including Stripe (payments) and Google for Auth2. Your use of these services is governed by their respective terms of service and privacy policies. WaitlessFlow is not responsible for the acts or omissions of third-party service providers.
Links to third-party websites are provided for convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE SERVICE.
WaitlessFlow does not warrant that:
- The Service will meet your specific requirements
- The Service will be available at all times or be error-free
- Results obtained from the Service will be accurate or reliable
- Any defects in the Service will be corrected
Some jurisdictions do not permit the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by law.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WAITLESSFLOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
IN NO EVENT WILL WAITLESSFLOW’S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO WAITLESSFLOW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if WaitlessFlow has been advised of the possibility of such damages.
10. Indemnification
You agree to defend, indemnify, and hold harmless WaitlessFlow Inc. and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
- Your use of the Service in violation of these Terms
- Your violation of any applicable law or regulation
- Your violation of any third-party rights, including intellectual property or privacy rights
- Any Customer Data you upload to or generate through the Service
11. Termination
11.1 By You
You may cancel your account at any time from your account dashboard or by emailing hello@waitlessflow.com. Cancellation takes effect at the end of the current billing period. See our Terms & Conditions for refund details.
11.2 By Us
We may suspend or terminate your account immediately, without notice or liability, if we have reason to believe you have materially breached these Terms, your account payment is overdue by more than 30 days, or continuation of your account poses a security or legal risk to us or other users.
We may also terminate your account with 30 days’ notice for any other reason.
11.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. You may export your Customer Data within 30 days of termination. After 30 days, we will delete your data in accordance with our retention policy.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Dubai, United Arab Emirates, without regard to its conflict-of-law provisions. Any dispute arising from or relating to these Terms or the Service shall first be addressed through good-faith negotiation.
If negotiation fails, disputes shall be resolved by binding arbitration administered by the UAE LAWS under its Commercial Arbitration Rules. The arbitration shall take place in said place. The arbitrator’s decision shall be final and binding and may be entered as a court judgment.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
Class Action Waiver: You agree to bring claims against WaitlessFlow only in your individual capacity and not as a plaintiff or class member in any class action proceeding.
If you are a consumer resident in the EU or UK, nothing in these Terms affects your statutory rights under applicable consumer protection law, including the right to bring proceedings in your local courts.
13. Changes to These Terms
We may revise these Terms at any time. When we make material changes, we will notify you by email at least 30 days before the revised Terms take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the Service and cancel your account before the effective date. We will provide a pro-rata refund of any prepaid fees for the remaining period.